One of the largest providers of information technology, consulting services and business-process solutions is looking for a Transition Manager into their Budapest Service Center.
- Plan, design and deliver transition projects - Conducting various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase Scheduling & Planning Project requirements - Work closely with Project Stake holders and delivery team. - Provide project updates and reporting to stake holders. - Coordinate with Technical and Management teams - Project Budget tracking and forecasting as applicable - Coordinating with various functions during the course of transition - Smooth Handover to operations teams. - Communicate and manage mutual responsibilities at the interface by establishing defined KPIs - Support the BSC Managing Director the implement the SLA with each customer of the BSC - Facilitate on boarding and work shadowing of new recruits to the BSC - Execute cut-over plan for the envisioned go-live - Stabilize operations within the BSC after go-live - Initiate and perform process improvements to increase efficiency and effectiveness of BSC ° Supporting the build of BSC transition resource capability required for new activities ° Monitor and highlight any risk factors associated with project implementation
- 4-8 years of experience of which 2-4 years experience in BPO Service Center Industry in Operations and/or Transition management - Fluent English skills (other EU language is an advantage) - Experience in using Project Management methodologies and processes - Good interpersonal skills and ability to manage resources from various support functions - Strategic thinking and decisiveness - Focus on results and excellent people management skills - Familiar with working in a project environment including planning, deliverables, progress tracking and reporting
- Competitive salary - International team - Long term, safe job - Travelling opportunity - Multicultural working environment
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