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Transition Manager in the field of Service Desk Job


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Job Title: Transition Manager in the field of Service Desk
Job ID: 283703
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement


Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.



Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.


Day to Day Work



Transition Manager in the field of Service Desk

Purpose of role:

The Project Manager will lead Unisys Global Sourcing internal and external customers in the transition and transformation of the environments viacomplex integrated solutions that optimize their technology to support and grow their business. Additionally, the person will assist our pursuit teams in the build of the overall solution, by utilizing the Unisys' Blueprinting Methodology and Service Delivery Framework.

Key Responsibilities/Outcomes:
- Will provide strategic and tactical recommendations for management decisions including Go/No Go recommendations
- Will lead Unisys Global Sourcing internal and external customers in the transition and transformation of the environments viacomplex integrated solutions that optimize their technology to support and grow their business.
- Will assist our pursuit teams in the build of the overall transition solution, by utilizing the Unisys Methodology and Service Delivery Framework (embedded with Unisys Global Sourcing specific tailored approaches).
- Will be responsible for overseeing all aspects of a transition for all Service Functions across all Unisys Global Sourcing Locations
- Implementation managers will be assigned to each Service Function by Unisys Global Sourcing location to manage the day to day implementation tasks and activities with the Transition Manager overseeing the overall program effort.
Key Requirements:
- 2-3 years of experience in Service Desk Transition
- PMP or Prince2, ITIL, certification and ITSM knowledge
- Fluency in English is a must
- Leadership skills and experiences and proactive approach
- Bachelor's degree in Science, Engineering or Technology
- Ability to travel up to 75% of the time, with domestic as well as international trips


Closing Statement


In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field.

J2W:MON1

Helyek Budapest
Kategória IT / Informatika
Szervezés / Menedzsment / Cégvezetés
Mérnök / Műszaki
Asszisztencia / Adminisztráció
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Több mint 5 év
Szükséges iskolai végzettség Főiskolai végzettség
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