Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Call Center:
Who will be responsible for the delivery of training modules as required, fully informing agents in all tasks, procedures and working instructions necessary in the execution of their daily tasks and duties.
- Design, develop and deliver blended training training programmes in accordance with business needs, regulatory requirements and Quality Management systems
- Proactively enhances technical and professional skills of team members through active mentoring and coaching
- Conducts agent knowledge tests when required
- Listens pro-actively to calls periodically and ensure that training is effective
- Actively refines problems, develops technical solutions and leads innovative end-to-end customer solution implementations
- Provide support in giving regular feedback to staff on their
- Contributes to team and process improvement
- Collates and maintains records of all training undertaken
- University or college degree
- Previous practical experience of working in a training facilitated support- role
- Excellent presentation,communication and influencing skills
- English knowledge on professional business level (both written and oral)
- Strong coaching, mentoring and teambuilding skills
- Strong PC skills
- Outstanding organisation skills
- Work experience in a finance institution or bank is an advantage
- Career opportunity
- Friendly, multicultural work environment