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TRAINEE for Incident Management (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.07.24.
Hirdetés azonosító: 1073825
lejárt
YOUR TASK

Responsibility:

 

  • Guarantee of processing of an incident during its entire lifecycle
  • Makes sure a correct routing of all Incidents in T-Systems responsibility
  • If necessary,  proactive escalation
  • Coordination and processing of complaints and escalations which are a result of SLA breach
  • Incident Categorization & Prioritization in alignment within the team
  • Assist to look up of prior instances & known error
  • Re-categorize and re-prioritize incident if needed
  • Reporting Activities on weekly or monthly basis e.g. Incident Trending Report, Operational Issues
YOUR PROFIL

Requirements:

 

  • Works in office time, at least 25 hours per week
  • At least strong intermediate English language knowledge is essential
  • German language knowledge is an advantage
  • Basic knowledge of IT infrastructures

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
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