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TRAFFIC OFFENCE TEAM LEADER (Ref: TO/TL)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.01.22.
Jelentkezési határidő: 2014.02.21.
Hirdetés azonosító: 742136
lejárt

The Avis Budget Group is a leading rent-a-car company in Europe, Africa and Asia. For our Service Centre operating in Budapest we are looking for a


TRAFFIC OFFENCE TEAM LEADER

(Ref: TO/TL)


TASKS

  • Set team and individual goals and monitor the performance in order to reach company goals and SLAs and improve customer satisfaction
  • Support, develop and motivate team members
  • Build and maintain good relationships with the partner country and internally in the BSC
  • Constantly strive to improve own and team performance and processes
  • Ensure that both quality and productivity targets are met
  • Handle escalated and complex customer complaints
  • Keep processes descriptions up to date
  • Back up the Service Delivery Manager

APPLY IF YOU

  • Speak French and English fluently and Italian at basic level
  • Have college or university degree
  • Have at least 1-2 years experience in Customer Care
  • People management experience is an advantage
  • Have excellent organizations and prioritization skills
  • Are flexible and open minded
  • Our Offer
  • State of the art working environment
  • Multicultural environment
  • Competitive salary
  • Attractive compensation package
  • Professional trainings
  • Young and enthusiastic team

If you are interested in this position please submit your application by uploading your CV via our Career Site by clicking the following link.

 
Kategória
Szervezés / Menedzsment / Cégvezetés, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió
Budapest
Pest
 
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