Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Traffic Controller

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.09.29.
Jelentkezési határidő: 2017.10.25.
Hirdetés azonosító: 1186795
lejárt

 

 
 
Traffic Controller

Your new company:

Our partner, who is a multinational Shared Service Centre in Budapest providing IT area, is currently looking for an English speaking Traffic Controller with IT orientation.

Your new role:
  • Maximize the efficiency of the daily resources.
  • Review proactively the coverage of every interval in order anticipate, communicate and solve any gap which may affect to SLA’s targets.
  • Detect any deviation between forecast and actual to prevent the impact.
  • Identify and escalate any anomaly or system failure.
  • P1\P2 ownership according to process.
  • Administrate the SLA targets by using / moving the available resources to manage the different contacts at the appropriate moment.
  • Establish the management thresholds (talk time, break time, productive codes, etc..) to know when an action is required.
  • Perform and distribute the agreed reports.
  • Managing incoming volume queues (Telephone, E-Tickets, chats, backlog).
  • Manage Avaya Templates Changes on regular& ad hoc basis.
  • Priority Management of all incoming volume.
  • Working with the Workforce Manager this role will be responsible for the achievement of the Yield Speed to Answer (YSA) and regular reporting to management.
  • Managing the workload and direction of the Floor Walkers.
  • Control of the alignment of agents to enable SLA achievement.
  • Monthly time sheet administration.
  • Scheduled adherence ownership- and driving actions to the respective TLs.
  • MTTN meeting with the TLs.

What you'll need to succeed:
  • 2-3 years of experience in Service Desk environment
  • Solid understanding of technical & administrative aspects of IT helpdesk daily operation
  • At least intermediate English and other European language is advantage
  • Excellent coordination and prioritization skills
  • Commitment and passion for enabling team work

What you'll get in return:

Our partner provides friendly atmosphere, long term professional development and trainings, supportive leadership. Excellent opportunity to establish your career at shared service center.







 

Egyéb hasonló állások Önnek
Controller

Trenkwalder Kft

We’re looking for heroes to our multinational p...
Budapest


Controller

Trenkwalder Kft

On behalf of our multinational Client we are lo...
Vas


PÉNZÜGYI CONTROLLER

Continental Hotel Budapest

PÉNZÜGYI CONTROLLER Amennyiben szeretne tagja l...
Budapest, Pest