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Telephony Customer Service Advisors - Bristol

Location: Keypoint, North Bristol

At TSB, we have a very simple ethos that we're hugely proud of. We believe in simple straightforward banking that supports local businesses and ordinary people. We believe in investing our customers' money back into loans and mortgages for other TSB customers, and we believe in helping local communities thrive together. That's why 4.5 million customers choose to trust us with their finances and why so many choose our mortgage products. This is where you come in.

We're looking to recruit Telephony Advisors to work within our new Mortgage Intermediaries Unit. This is an exciting opportunity to join a brand new team being built in Bristol to support our vision to become the most recommended Bank in Britain. You'll be working closely with Brokers from across the country in order to ensure that our customers have a positive experience as they go through the mortgage application process. As the first point of contact for our broker population and Sales network, you'll be responsible for building trust and developing strong working relationships.

Your innovative nature will be essential to the role as you take time to be an advocate of change, understanding why changes are being made and proposing solutions rather than simply presenting issues. You'll be able to motivate yourself and others around you to drive your own personal development, improving your performance from feedback delivered.

To really succeed in this fantastic role it goes without saying you'll be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service. The mortgage market is constantly changing and evolving so you will be expected to develop a broad knowledge of how the intermediary market operates. . And of course we want you to love your job, so you'll benefit from solid career development, a range of impressive flexible benefits and a stimulating and fun workplace.

Please be advised that for your initial training period you will be required to travel to Barnwood, Gloucester. In this instance TSB will provide either transport from Bristol or travel costs will be reimbursed. Due notice will be given, with a timetable advising location, times and training content.

Think you could be an essential part of helping our customers? We can't wait to hear from you.

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Munkavégzés helye Bristol
Kategória Külföldi munka
Régió Külföld
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