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Technical Support Supervisor


  • A hirdetés 808 napja lejárt

Job Summary

 

Our partner is an American multinational company operating a shared service center in Budapest. In the Technical Support Supervisor role you would be responsible for 6 co-members. The Supervisor develops processes to manage the best resolutions possible.

 

Key Responsibilities

 

         

  • Provide leadership and day-to-day management to our support team within the Nottingham Office
  • Work directly with the support team to ensure the quality of work, productivity and method of delivery conforms to customers’ needs and expectations
  • Maintain management awareness of high-impact customer issue status
  • Assist Global Support Services leadership in developing processes to relieve bottlenecks, expand capacity and to reduce the cost per transaction of services provided
  • Fully understand our customers’ implemented solutions to provide the best resolutions possible
  • Manage training, performance, improvement and satisfaction of direct reports
  • Perform human resources duties related to direct reports

 

 

Requirements

 

  • Proven track record as a Supervisor
  • The ability to manage multiple issues, support cases, and team members simultaneously
  • A strong understanding of the key values that drive a support environment - responsiveness, reliability, assurance, empathy, proficiency and professionalism
  • An ability to adapt to and work with a highly diverse international customer base
  • Exceptional customer service, coaching and people skills
  • Technical knowledge and experience working with software and hardware solutions

 

 

 

 

Apply directly to Zsófia Vizeli, Recruitment Consultant, for a short pressure free and confidential discussion on this role or other opportunities. 

Tel: +36 1 8833 553

E-mail: E-mail cím megjelenítése

LinkedIn: Link megjelenítése

Web page: Link megjelenítése

 

Helyek Budapest
Kategória Szervezés / Menedzsment / Cégvezetés
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