Hozzáadva: 2016.10.19.
Hirdetés azonosító: 1086730

Tech People FEJLÉC

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
Our client is highly active in the field of genomics research. They offers the most accurate next generation sequencing data analysis software in the industry with a focus on the HLA region is looking for a support engineer with a knowledge of or interest in biology and genetics. Fluent English and French is a must.
Key Responsibilities:
  • Provide support to customers across all product lines by responding to technical inquiries that are received via telephone, email, fax, web, mail, or in-person within 48 hours
  • Execute data analysis with own developped software based on customer data
  • Interpret data analysis results and advise customer how to modify their experiment/analysis
  • Log Support Cases with Jira
  • Work as part of the Global Support Team
  • Work closely and collaborate with the other teams including R&D, Sales, FAS and Quality
  • Deliver presentations, host software training sessions, conduct webinars and assist with workshops on own developped  products
  • Additional duties as required
  • Fluent English is a mandatory requirement
  • Bachelor’s degree/ any study in Information Technology (any biology education would be advantageous)
  • Desire to do technical support (Experience is an advantage)
  • Technical/analytical mindset - strong troubleshooting skills
  • Must be computer literate
  • Must be willing to learn
  • Ability to prioritize and work under pressure
  • Self-motivated, works well under minimal supervision 
  • Confident strong communicator 
  • High energy level; positive attitude; works well in a rapidly evolving business environment
  • Experience with remote support (e.g. TeamViewer, GoToMeeting, Skype)
  • Experience with configuration and troubleshooting on Windows, Linux and OS X
  • Experience with bioinformatics tools and/or scripting would be a plus
  • Java programming experience would be a plus
  • Experience in statistics and data analysis would be useful
  • Expectations
  • Team player with a sound understanding of individual and team goals
  • Successful continuous support of customers, resulting in customer satisfaction 
  • Collaboration with key stakeholders in Europe office
  • Weekly progress reporting to Tech Support Lead

What We Offer:
  • We offer challenging and innovative work in the rapidly growing industry of genomics with flexible working time and in a startup <30 people worldwide.
  • Computer provided
  • Compensation reviewed at least annually
Location: Budapest
Working hours: normal business hours
Start: ASAP
Salary: competitive
Job opportunity: employee position 

Tech People LÁBLÉC

IT / Informatika
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