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Technical support services specialist 
Bluebird International ZRt.
Frissítve : 2014.09.26.
Jelentkezési határidő: 2014.09.26.
Hirdetés azonosító: 849793

Technical support services specialist


Our client is a leading provider of investment decision support tools to over 6,000 clients worldwide, ranging from large pension plans to boutique hedge funds. They are offer a range of products and. Located in 23 countries around the world, and with over 2,600 employees, they are dedicated to supporting the increasingly complex needs of the investment community with groundbreaking new products, high quality data, superior distribution and dedicated client support.



  • This is a unique multi-faceted role that combines technical development and application support, advanced business communication skills; relationship management across external clients, internal product management and engineering groups; and knowledge of financial instruments and markets.
  • Provision of software implementation, data integration and technical support across our desktop, ASP, toolkit and open architecture products, including:
  • Pre-sales advice and consultations – demonstrating products and toolkits covering architecture and operational workflow
  • Software Implementation – delivering both standard and custom implementations that may require software development
  • Post-implementation support, working with clients directly and with escalated issues from our Client Service team
  • Relationship management
  • Partnering with our client technology groups to ensure current trends in platforms, operations, policies and procedures are understood
  • Liaising with engineering and Product Management groups to feedback trends, problems and development needs identified from these relationships
  • Partnering internal sales and service teams to ensure a seamless, world class service throughout the entire sales cycle
  • Visiting clients in EMEA to help solving their problems onsite (couple of times a year)
  • Understanding of Financial Instruments and Markets
  • In conjunction with our Consulting Team, assist clients in modeling financial instruments in our software and interpreting Risk Management reports



  • Relevant degree (Finance, Financial Engineering, Math, Computer Science, IT, Business)
  • 5 years+ relevant experience
  • Software development experience, in one of C#, C++, VB or Java
  • Good scripting and batching languages, to include at least one of Perl, VBA, WSH/VB-Script
  • Strong demonstrable skills in enterprise-class relational databases (MS-SQL, Oracle, Sybase) and SQL
  • Advanced Windows 2000/XP/2003/Vista/2008 in a network environment
  • Advanced MS Office
  • Comfortable building reports and general data manipulation
  • Strong aptitude to learn new technologies and practices quickly
  • Customer Management
  • Experience in a consulting or client facing environment providing integration and implementation services
  • Excellent problem solving ability
  • Understanding of Financial Instruments and Markets is a plus
  • Demonstrates initiative and is self starting, motivated and committed



IT / Informatika
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