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Technical Support Representative with GERMAN and English (Level 2)

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at Link megjelenítése.



We are looking for the following professional
to join our Budapest Call Center:

Technical Support Representative with GERMAN and English (Level 2)

who will

Provide first class support and acting as a point of resolution of bank client enquiries.


  • Handling customer complaints (in German and English) taking responsibility to investigate
  • Providing in-depth technical support for customers, track and update documentation of cases
  • Investigating with other groups and Level 1
  • Analyzing and researching problems related to the web site and providing assistance with technical issues
  • Meeting the quality requirements
  • Provide feedback and mentorship to level 1 team
  • Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
  • Undertake training and orientation to offer world-class servicing to our customers


  • Native or near native language knowledge in GERMAN and fluent English is a must
  • 1-2 years of experience in technical support
  • Experience in troubleshooting and customer support
  • Excellent knowledge of MS Office
  • Ability to proactively identify, investigate and troubleshoot issues with the minimum of information
  • Ability to work in a pressured environment and multi-task is essential
  • Strong interpersonal and team interaction skills
  • Excellent communication skills & ability to communicate at all levels
  • Self-motivated and demonstrate high level of initiative, display a high level of attention to detail              

We Offer: 

  • Career opportunity
  • Cafeteria
  • Friendly, multicultural work environment


If you are interested in the opportunity, please, send your CV to Link megjelenítése. Visit our website Link megjelenítése or our facebook page: Link megjelenítése                            

Munkavégzés helye Budapest XIII. kerület
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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