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Technical Support Analyst (Microsoft Messaging)

Régió: Budapest

PBS International Kft.
Hozzáadva: 2017.04.24.
Hirdetés azonosító: 892108
lejárt

 Technical Support Analyst (Microsoft Messaging)

 
Country:    Hungary (+36) • Budapest
 
Description of position:    Deliver and support complex technical resolution for predominantly Microsoft based technologies, participate in (and generate where appropriate) service improvement activities.
 
Duties:    Key Responsibilities:
 
· Provision of technical design assurance for all components of Computing Infrastructure
 
· Will liaise with the Release and Design teams to support complex new or changed business into the relevant datacentre
 
· Ownership of all related Incidents
 
· Working with the internal support teams, will support stakeholder management activities for own work stream
 
· Will work closely with the Release and Service Management teams to ensure good outcomes for Release, Maintenance and Major Change implementations
 
· Will own small scale projects (which may include changes to infrastructure or technology (types) or estate expansion/reductions) and will work closely with Service Transition teams and the Hub Management team in order
 
· to deliver best practice and fit for purpose solutions
 
· Will own individual work streams within larger projects, engaging multiple stakeholders
 
Requirements, skills:    Requirements, skills:
 
· MySQL certified or at least 2 years' experience
 
· Microsoft Messaging/Exchange certified
 
· 2+ years' experience of working in datacentre and/or desktop environments
 
· ITIL V3 foundation
 
· Must be a self-starter, and able to work to tight timescales and with multiple activities
 
Known languages:    Fluent English knowledge
 
Short company info:    Our client is a multinational company, which is currently building a new centre of excellence in Budapest.
 
Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.
 
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