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Technical Support Advisor - Manchester, City, M22 4SY


  • A hirdetés 1363 napja lejárt
Salary: £13,250-£15,000 per annum, plus bonuses and 2 pay reviews a year.

The Role
Working within the customer service department, Product Support Advisors are responsible for resolving customer broadband, telecom and mobile phone issues including connectivity, set up and faults. In addition the role requires communication with 3rd party wholesalers in order to drive a resolution for the customer where necessary. Individuals will be working in a fast paced, customer focussed, KPI driven environment.

Hours: Monday to Friday, 9.00am - 6.00pm.

Responsibilities
•Offer excellent customer service by keeping customers updated on faults and order confirmations
•Liaising with various product wholesale suppliers for fault resolutions and engineer appointments
•Generating quality sales leads for our sales divisions

Skills and Experience Required
•Excellent customer care skills
•Ability to build rapport and assist customers in an empathetic and confident manner
•At least 6 months customer service experience
•Experience within a call centre or telecoms background is advantageous
•Self motivated with strong organisational skills
•Ability to work in a fast paced environment

Why Work For Us?
Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. As you become more experienced in the role of Product Support advisor, you will benefit from further key skill set development by partaking in training secondments in other specialised departments within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer service department. In addition our continued expansion creates significant opportunities for promotion in a variety of roles, and our excellent training means you will have the necessary skills to progress.

Benefits
•Personal Incentive Bonus Scheme (Up to 10% salary bonus per annum)
•Two salary reviews per annum
•Up to 33 days holiday per annum
•Excellent promotional opportunities to help you fulfil your potential
•Full and comprehensive three week introductory training in the role
•Continued training to help develop skills and abilities
•Training Support Scheme
•Work for an Investors in People accredited company

How to Apply
Due to the high number of applicants only exceptional CV's will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our short application form.
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