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www.cvonline.hu
Technical Process Specialist (CCAB - experienced) (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2016.12.21.
Hirdetés azonosító: 1066293
lejárt
YOUR TASK
  • Prepare CCAB Meetings
  • Document CCAB decisions in Peregrine HP Service Manager
  • Assess quality of and produce recommendations for improving technical change documentation
  • Create recommendations which sorts and caliber of (recurring) changes can undergo simplified CAB approval procedures.
  • Document business processes
  • Create work instructions
  • Create training material about change management process & underpinning tools.
  • Maintain business process documentation
  • Proof read English speaking documents
  • Turn analysis of root causes why change implementation was not successful into lessons learned.
  • Deliver lessons learned sessions
YOUR PROFIL
  • Knowledge and experience of CSS IT infrastructure
  • BSc or MSc degree
  • Advanced English knowledge
  • German knowledge is advantage
  • Knowledge of processes (e.g. ITIL V3 – Change Management) and organizational structure of T-Systems is advantage
  • Interaction of change management, incident management, configuration management, release management
  • Managing documents/documenting business processes: Action, Actr, In-/Outpu, decision loop, workflow, flow narrative, status transition
  • Interested on quality topics
  • Strong intercultural social and communicative skills
  • Excellent organizational skills
  • MS Windows
  • MS Office: Word, Excel, Powerpoint, Visio, Excel-Makro-VBA
  • General: Workflow management systems
  • Specific: HP Service Manager

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Debrecen
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