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Technical Process Specialist (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.24.
Hirdetés azonosító: 995982

Main duties are (in close collaboration):


  • working with our existing Global Incident Management team and embracing the concept of full basic service coverage end to end and bridging directly to the customer
  • to take care of what is happening after the incidents have been closed
  • to completely follow-up on any problem (be reactive or proactive) and have the big picture (especially afterwards in correlation with Change Management).
  • Regular calls with our customers are mandatory and need to be conducted as per contractual agreements.
  • At least high school degree
  • 1-2 year professional experience in incident management is advantage but not a requirement
  • ITIL knowledge is advantage
  • Intermediate English and German language knowlegde
  • Customer orientation
  • Good problem solving skills 
  • Ability to handle stress
  • Team spirit
  • Professional user level MliS Office knowledge (Word, Excel, Power Point, Outlook)

Application - IT Services Career Site

IT / Informatika
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