Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu
Technical Order Management Associate (Service Desk) 
IT Services Hungary Kft.
Hozzáadva: 2016.12.24.
Hirdetés azonosító: 719640
lejárt
FELADAT

Position Description

  • - Coordinates, optimizes and harmonizes the efforts of international delivery units
  • - Harmonizes the cooperation and communication between delivery units of different cultures, timezones and languages
  • - In case of a Customer escalation leads a service improvement program (taskforce), defines and implements measures in order to resolve Customer complaint.
  • - Designs and implements custom-made service processes based on iSD Standards
  • - Participates actively in customer and iSD related projects and transitions
  • - Internal analysis, calculation and planning of measures with the aim to increase the competitiveness of the GDU ISD

 

Position   Requirements

  • - University or college degree
  • - 3-5 years of relevant working experience
  • - Fluent English ANDGerman skills
  • - Experience in contact center management and in operations management
  • - Wide knowledge in the implementation, operation and optimization of the modern SD structures in accordance with ITIL
  • - Strong knowledge of service desk trends and the competitive environment
 

Our offer

  •   Young and dynamic team
  •   Competitive salary and   benefits package
  •   Modern and comfortable   working environment in Infopark
  •   Continuous development   opportunities in IT and languages
  •   Career opportunities
  •   Multinational environment:   involvement in international T-Systems projects

 

Method of application

Please   send your detailed professional curriculum vitae to the following address:

 

Link megjelenítése

 

Search by job ID: 78950

PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Budapest
Egyéb hasonló állások Önnek
Service Desk munkatárs angol és német nyelvtudással (7/24) (Budapest)

IT Services Hungary Kft.

Nemzetközi ügyfeleink informatikai támogatása...
Budapest


Head of Service Unit (OTC) (Budapest)

IT Services Hungary Kft.

Head of SDU OTC Head of SDU OTC is responsibl...
Budapest


Java fejlesztő

IT Services Hungary Kft.

Ha szeretnél egy csapatban dolgozni velünk, a...
Budapest