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Technical Order Management Associate (Service Desk) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.27.
Hirdetés azonosító: 719640

Position Description

  • - Coordinates, optimizes and harmonizes the efforts of international delivery units
  • - Harmonizes the cooperation and communication between delivery units of different cultures, timezones and languages
  • - In case of a Customer escalation leads a service improvement program (taskforce), defines and implements measures in order to resolve Customer complaint.
  • - Designs and implements custom-made service processes based on iSD Standards
  • - Participates actively in customer and iSD related projects and transitions
  • - Internal analysis, calculation and planning of measures with the aim to increase the competitiveness of the GDU ISD


Position   Requirements

  • - University or college degree
  • - 3-5 years of relevant working experience
  • - Fluent English ANDGerman skills
  • - Experience in contact center management and in operations management
  • - Wide knowledge in the implementation, operation and optimization of the modern SD structures in accordance with ITIL
  • - Strong knowledge of service desk trends and the competitive environment

Our offer

  •   Young and dynamic team
  •   Competitive salary and   benefits package
  •   Modern and comfortable   working environment in Infopark
  •   Continuous development   opportunities in IT and languages
  •   Career opportunities
  •   Multinational environment:   involvement in international T-Systems projects


Method of application

Please   send your detailed professional curriculum vitae to the following address:


Link megjelenítése


Search by job ID: 78950


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