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Technical Order Management Associate (Service Desk) (Budapest)  
IT Services Hungary Kft.
Hozzáadva: 2016.12.24.
Hirdetés azonosító: 690986
lejárt
FELADAT

Position Description

 - Coordinates, optimizes and harmonizes the efforts of international delivery units

 - Harmonizes the cooperation and communication between delivery units of different cultures, timezones and languages

 - In case of a Customer escalation leads a service improvement program (taskforce), defines and implements measures in order to resolve Customer complaint.

 - Designs and implements custom-made service processes based on iSD Standards

 - Participates actively in customer and iSD related projects and transitions

 - Internal analysis, calculation and planning of measures with the aim to increase the competitiveness of the GDU ISD

 

Position Requirements

 - University or college degree

 - 3-5 years of relevant working experience

 - Fluent English AND German skills

 - Experience in contact center management and in operations management

 - Wide knowledge in the implementation, operation and optimization of the modern SD structures in accordance with ITIL

 - Strong knowledge of service desk trends and the competitive environment

 

Our offer

 - Competitive salary and benefits package

 - Modern and comfortable working environment in Infopark, the first innovation and technology park of CEE.

 - Continuous development opportunities in IT and languages

 - Career opportunities

 - Multinational environments: involvement in international T-Systems projects

 

Method of application

Please send your detailed professional curriculum vitae (English or German) to the following address:

 

Link megjelenítése

 

Search by job ID: 78950

PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Budapest
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