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Technical Operations Manager


  • A hirdetés 617 napja lejárt

Job Summary:

Our client is looking for a customer focused Technical Operations Manager with 5+  years relevant experience in managing technical implementation processes.

The TOB would responsible for designing and setup the Data Collection Infrastructure for VIP Business clients to ensure long term successful cooperation.

 

Key Responsibilities:

  • To Provide Sales support in the construction of SOW (Statement of work)
    • To define the infrastructure that supports the services offerings:
    • To interact with the Customer operations team or other involved operational teams to clarify project details during the design and proposal phase
    • To participate in the SOW signoff
    • To assist Account Manager, Business Development Manager (BDM) and Customer Operations Manager (COM) in presenting the final proposal to the customer (especially for technical details)
      • To implement Back and Front Office Infrastructure
      • To implement the Data Collection Infrastructure (DCI) components:
        • To identify appropriate IT Infrastructure Customer contact (with help of COM)
        • To present (utilizing Microsoft Visio and Office) and explain to customer the purposes of DCI
        • To define the appropriate DCI implementation for the Customer (to find adequate technical solution in regard of service engagement)
        • To complete the Customer IT Profile Document and to transmit to the WW Operation Team for further setup
        • To install the selected DCI solution              
      • To implement Secure Customer Connection (SCC) component (if applicable):
        • To identify appropriate IT Infrastructure Customer contact (with help of COM)
        • To present (utilizing Microsoft Visio and Office) and explain to customer the purposes of Secure Customer Connection
        • To define the appropriate SCC implementation for the Customer
        • To review the proposed solution with the IT Department
        • To complete the Customer IT Profile Document and to transmit to the WW Operation Team for further setup
        • To install the selected SCC solution
        • To assure (or to assist System Engineer in assuring) equipment rollout
        • To maintain the Back and Front Office Infrastructure:
        • To monitor the Data Collection Infrastructure by ensuring that all customer data are received in the UPS Receive table
        • To monitor the Data Collection Infrastructure by ensuring that all customer devices alerts are received to support Pro-Active consumable management services
        • To provide second level of support from assets management escalations submitted either by the Asset Management Specialist (AMS) or the EMEA regions Business Operations Managers (BOM)

Requirements:

  • Bachelor/Masters Degree in IT/Engineering
  • 5 to 10 years experience with Networks and Systems
  • Strong level of English (written and oral)
  • Effective Communication skills
  • Project Management skills:
  • Database Management Skills (like Access, Siebel, and Oracle)
  • Skills in analyzing technical situations (like CDIA+, MCSE)
  • Knowledge of all technologies required to analyze and find solutions for technical issues in printing process
  • Understanding of network topologies and operating environments (Eg CompTia Network +)
  • Skills in networking (TCP/IP, VPN, routing, proxy, firewalls)
  • Skills in networking printer monitoring (SNMP, NPAP, PJL, etc)
  • Skills in printer technologies (connectivity, firmware, parameters)
  • Skills in SQL and scripting skills
  • Skills in operating systems (Windows, UNIX, Linux)
  • Skills in technical diagramming
  • Knowledge of Project Planning tools (Microsoft Project) and skills to use them
  • Knowledge of Microsoft VISIO (or equivalent) and skills to use them
  • Skills in Microsoft Office: Word, Excel, and PowerPoint
  • Knowledge of basic financial concepts
  • Ability to think creatively and apply innovative approaches to business problems and opportunities
  • Strong customer focus

 

Apply directly to Zsuzsanna Szabo, Delivery Consultant, for a short pressure free and confidential discussion on this role or other opportunities. 

Tel: +36 1 8833 507

E-mail: E-mail cím megjelenítése

LinkedIn: Link megjelenítése

Web page: Link megjelenítése

Helyek Budapest
Kategória Mérnök / Műszaki
IT / Informatika
Munkaidő tipusa Teljes munkaidő
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