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Technical Complaint Handling Officer


  • A hirdetés 1053 napja lejárt

Job Summary:

Being the first interface to EMEA customers’ quality interface with respect to technical complaint registration and communication follow-up. Interfaces with the assigned customers and all groups representing the different sales functions such as Customer Quality Engineers (CQE), Account Managers, Customer Service Centre (CSC), and with the Business Lines via their respective Quality Representatives. Supporting the Logistic Complaint Handling project.

 

Key Responsibilities:

  • Fulfill Complaint Handling (CoHa) role responsibility and ensure customer satisfaction
  • Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support them till closure
  • Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
  • Effective cooperation with internal/external stakeholders
  • Generate customer complaint reports, dashboards and presentations when requested
  • Support agreed Customer Specific Requirements
  • Use and maintain customer CoHa portals and processes
  • Support local CSC on 8D generation for logistic complaints
  • Feedback customer specific quality requirements / expectations towards TCH Leader and CQEs
  • Support material declaration request whenever applicable
  • Strong Customer- and team-focus
  • Business related university or college degree
  • 2-3 years experience in Buying/Logistics/Customer Service in a leader role
  • Fluency in English is a must! / other language is an advantage
  • PC literate and SAP knowledge (operational experience)
  • Able to drive team performance
  • Good people management skills
  • Excellent in organizing and planning
  • Able to work under pressure

Requirements:

Please send us your English CV to E-mail cím megjelenítése

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
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