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Team Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.21.
Jelentkezési határidő: 2015.12.12.
Hirdetés azonosító: 977603

Team Manager

Pozíció leírása / Job description

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Team Manager - Service Delivery Operation to their Budapest based business services center.

Feladatok:

Key Responsibilities:
- to lead, manage and develop an operational team of team members dealing with non standard product, service orders, faults or technical orders
- to manage the team and deliver excellent customer satisfactin
- to manage interface with internal customers
- to manage relationship with other teams and units in order to ensure proper collaboration
- recognise and react to potential selling prospects
- to be responsible for resource planning and capability
- to develop and implement Customer Service Plan

Elvárások:

- strong people management skills - proven experience in a people management role
- fluent communication (C1) in English

- experience as Team Leader (in SSC or BSC environment) in customer service, customer care, business management, or sales
- strong level of knowledge of more complex products, understand their application to the customer and the impact of problem on their business
- proactive, innovative and flexible to manage operations and teams in a changing environment
- IT/telco background is an advantage

Amit kínálunk:

- the chance to work in a dynamic, multi-cultural organization
- company with stable background
- excellent professional environment
- good salary and benefits package

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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