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Team Manager

Team Manager
Are you a natural leader with the ability to bring out the best in people? Due to our continued growth, we're looking for Team Managers to coach, motivate and develop advisors at our Middleton Contact Centre.

We are offering competitive salary packages of up to £30,000 (£19-24k basic salary + £6-8k bonus potential). You'll also benefit from 33 days paid holiday, incentives, company sponsored healthcare, discounts and free parking.

About Us…

Whether you're looking for an exciting new career, great benefits and rewards, first class training or just the opportunity to really make a difference, then you've come to the right place.

As a division of Stream Global Services, we're one of the top global players in the contact centre industry. As we continue to expand our business we want you to grow with us. That means giving you all the support you need to help you succeed.

What you'll do…

Our Team Managers are focused on coaching and developing our advisors to not only deliver the best results for our clients, but to help each individual achieve their full potential.

Our contact centres are fun and rewarding places to work and you'll continue to embed this culture into all areas of advisor activity. Overseeing a variety of inbound and outbound contact campaigns, you'll ensure client targets are met and exceeded.
As well as being a clear and confident communicator, you'll have the ability to build relationships with the team and continuously generate new ideas on how to improve and enhance campaign performance in order to deliver the best results for our clients.

What you'll need…
•Minimum 12 months people management experience
•Experience of working to and exceeding KPIs, SLAs or sales targets. (Please note, for short-listing purposes evidence must be provided)
•Demonstrable people development experience
•Excellent interpersonal and communication skills
•Extensive knowledge of Microsoft packages (Word, Excel, PowerPoint)
•Demonstrable commercial awareness, preferably delivering revenue targets
Stream Global Services - more information on us:

As a division of Stream Global Services, we are a leading global business process outsourcing (BPO) company, providing sales, customer care, and technical support services to a long list of respected brands.

With more than 39,000 employees capable of supporting over 35 languages across 56 contact centres in 23 countries, Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, utilities and financial services companies.

Stream Global Services is an equal opportunities employer and welcomes applications from all sections of the community.
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