Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
We are currently looking for talented individuals in our Pécs office for
Team manager / Supervisor
As a Team Manager you will supervise a Service Desk Team, review service levels, schedule staff and identify training needs. You will be responsible for working closely together with the Operations Manager to maintain and improve the service desk by directly managing employees assigned to him/her and to continually strive to improve customer service.
- Act as focal point for team in matters of scheduling, coordination, availability, or other matters as necessary
- Overall measuring and monitoring of service desk agent performance on a daily basis.
- Responsibility for correct skill levels and active queue management
- Provide feedback / guidance to employees
- Actively participate in recruitment activities
- Leadership experience in IT field is a must
- Excellent verbal and written skills in English, other languages are beneficial
- Min. 1 year experience in a customer service position
Why join Us?
- Work cross- functionally with stakeholders worldwide.
- Put your thumbprint on global enterprise level projects.
- Gain new knowledge of technology solutions