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Team Manager: Inbound - Sky Contact Centre - Middlesex, Isleworth, TW7 5QD

Team Leader / Team Manager

Sky Contact Centre - Isleworth/Osterley

You know just how important it is to put the customer at the heart of everything you do. But can you help others to do the same?

It's a simple enough question. But, as a natural leader, you know the answer isn't always so straight-forward. Ensuring that your Sales Upgrades team get it right on each and every call takes award-winning training, real determination and plenty of persuasion. It also, of course, takes someone who can truly lead by example.

Able to engage, motivate and inspire your team to always give their very best, you'll be quick to guide those that need help and just as quick to celebrate everyone's success. Under your exceptional leadership your team will have what it takes to understand our customer's entertainment needs and be able to match those needs to our fantastic products and services. They will be able to hold conversations that add value through sales - and, most importantly, exceed customer expectations.

Enabling every advisor in your team to have the right blend of skills through coaching and continuous development will be something that you are passionate about and have previous experience of. We would expect you to have solid leadership experience preferably gained in a contact centre environment.

Above all though, you'll get a real sense of pride from watching your team flourish in a sales driven environment and demonstrating Sky's behaviours everyday on every call. And, just as importantly, you'll pride yourself on delivering what you've promised - enjoying the sense of ownership you'll have from taking responsibility for delivering your own KPIs.

As a valued employee of Sky you will benefit from a free Sky+HD entertainment package (Sky Broadband, Sky Talk and Sky HD) worth around £600 per annum on top of your annual salary. You will also have access to our Pension, Private Health Care and Share Save Schemes with access to a range of discounts including dental care, holidays, mobile phones to magazines and DVDs.

Sky is now being seen in 1 in 3 homes and with over 10 million subscribers and rising we continue to drive a fresh and inspiring approach to entertainment across all platforms. Our ambitions are big, our aims are high and right now there's everything to achieve. It's what makes this such a fascinating, fast-moving and fun place to be. If you share our passion, and you'd like to be part of our exciting future, we'd love to meet you.

Sky. Believe In Better

' It's our people that make Sky the UK and Ireland's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.'
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Munkavégzés helye Middlesex
Kategória Külföldi munka
Régió Külföld
Egyéb hasonló állások Önnek
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