www.cvonline.hu
Head of Team (Service Management) (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2016.10.01.
Hirdetés azonosító: 1076303

IT SERVICES FEJLÉC
FELADAT
  • Management of all operational topics related to  international customers
  • Management of resources and quality as a cross function through all Service Lines
  • Development and Implementation of strategy and future oriented mode of operation
  • Development of strategy in regards to employees and their competencies according to the business strategy
  • Management of all matters, especially follow up to the topics mentioned below:
    • Quality Assurance
    • Planning and development of transition activities in regards to organizational changes
    • Total compliance on the agreed service levels, quality targets and customer satisfaction indexes
    • Ensure target achievement and continuous optimization of processes and quality
    • Ensure operational and management reporting for quality purposes
PROFIL
  • At least 3 years of working experience in the related field
  • Fluent English, German is an advantage
  • Excellent leadership skills ensuring result as a cross function
  • Strong customer orientation
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs&OLAs

 

Kategória
IT / Informatika
Régió
Debrecen
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