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Team Leader - operations collection and delivery - Essex, Stansted, CM248

Department: Operations
Reporting to: C & D Manager
Works in conjunction with: C & D Manager Operations Manager CSM, CSA, Sorters and Couriers
Overall Purpose of Role To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way. Making sure our 5C's are key in everything we do
Customer - Understand our Customers and give them Great service to grow our revenue.
Cost and Productivity - Do we need it, can we pay less, and can we get more out of it.
Cash - Manage DX money like your own money, Turnover is vanity, profit is sanity and cash is reality.
Colleagues - Our Colleagues are our Customers - we are in this together
Core - The Document Exchange is still core to our business but we must maintain an intrinsic focus on the One DX Journey as the DX positions itself for the future.
Main Responsibilities:
To adhere to a Strict Security Policy throughout the Service Centre, safe guarding our Customers freight
To use company systems to create and update deliveries and to locate, track and trace items
To communicate with the team providing feedback on issues and areas to improve to raise the Customer KPIS
To Communicate with all relevant departments and closely with the Customer call centre
Answer Customer queries in a fast efficient way
To ensure the Harlow Customer Collection service is a good ''Customer'' Experience
There may need be the need to drive the company vehicle to make a Customer deliveries, again ensuring a Good Customer Experience
Daily communication with Life Style Couriers, setting the Customer standards and expectations, feed back Signature Rates, FTSA , FTSD and any relevant Customer KPI
Full briefings to the Team and Couriers with any New Customer or any Customer at Risk
Working Closely with the C& D Manager in the running of the Lifestyle Couriers, ensuring compliances and performances are monitored with regular reviews
To carry out all tasks in accordance with our Standard Operations Processes
To perform any other duty as reasonably requested by a Senior Manager
Ensuring KPI'S are achieved through effective control, monitoring and review
Implement and maintain Health and Safety and Security Policies.
Ensure all colleagues understand all Security obligations to our Customers items.
To Actively promote and encourage a ''can do'' attitude and approach with the team
Conduct annual performance reviews whilst driving and improving multi skill training and productivity
Random Security checks of staff on couriers ensuring the safety and security of our Customer freight at all times
Knowledge Skills and Experience

Previous experience in managing people
Good Customer Service back ground
Ability to work on own initiative and results driven
Proficient in Excel Word and Outlook
Able to analyse data and reports and produce trends analysis
Good attention to detail
Good Team builder
Previous experience in working with couriers / contractors
Personal Specifications:

Good Communicator
Good team player
Customer Focused
The ability to work well under pressure
Good Telephone skills
Good organisational skills
Willingness to work unsociable hours to fit in with the needs of the business
Able to work on own or as part of a team
A Full UK Driving Licence would be beneficial
Hours are 5am to 1.30pm Tuesday to Saturday

Perks are

Free Parking
Canteen Facility's
Life insurance
Bonus Scheme
Potential Overtime
Dxtra- Which includes Health care Plan- Super Camps- Vision Express - Child care Vouchers- Thomas Cook Staff club

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Munkavégzés helye Essex
Kategória Külföldi munka
Régió Külföld
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