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Team Leader in a brand new SSC (German speaking)

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.24.
Jelentkezési határidő: 2014.11.10.
Hirdetés azonosító: 850014

Team Leader in a brand new SSC (German speaking)

Pozíció leírása / Job description

- Are you motivated to be the first member of a newly building SSC in Budapest?
- Would you like to participate in the knowledge transfer and to manage a growing team?

This is your chance to live your DREAM!

We are looking for experienced Team Leaders from SSC/BSC sector to our expanding multinational client with at least 2 years teamleader experience in a German speaking IT service desk.

Feladatok:

- Take part in the knowledge transfer
- Participate in the selection process of new hires
- Ensure quality of the service, productivity, system availability, SLAs
- Being responsible for a growing team
- Review and report on the performance of the team/individuals, give feedback to agents on their own performance, prepare performance evaluation, advice improvement plans and trainings
- Schedule working time in different shifts
- Communicate relevant information towards the team
- Liaise with key customers, account managers and colleagues to gain effective service
- Responsible for a team of helpdesk analysts supporting German speaking customers

Elvárások:

- At least 2 years experience in team/people management in BSC/SSC environment, leading an IT Helpdesk Team
- Fluency in German
(English would be an advantage)
- Knowledge tranfer or transition experience is a significant advantage
- Good understanding of strategies and structures
- Strong IT knowledge
- Flexible, open minded and cheerful personality
- Good understanding of strategies and structures
- Excellent communication skills

Amit kínálunk:

- Chance to take part in establishing a new SSC
- Trainings and opportunities for professional development
- Multinational culture and all the benefits it can offer
- The chance to work in a young, dynamic and rapidly expanding organization
- Take part in a 3-week-long training in Germany

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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