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Team Leader (Debrecen)

Régió: Hajdú-Bihar

Randstad Hungary Kft.

Hozzáadva: 2017.04.30.
Jelentkezési határidő: 2016.08.05.
Hirdetés azonosító: 1047243

Team Leader (Debrecen)

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Team Leader for Installation Coordinator Team to their Debrecen-based business services center.

Feladatok:

- Lead, manage and develop Operational team dealing with standard and non-standard product/service orders/faults or technical enquiries including Service Delivery
- Build and enhance a mutually beneficial relationship with the international suppliers
- Maintain internal relationships across own organisations
- Act as the 2nd level escalation point for customer or internal issues
- Drive process changes to make complex ways of working more simpler for their work area including owning the responsibility for root cause analysis
- Communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required
- Be responsible for resource planning, recruitments and capability matching within their team
- Meet all people management related targets (performance, utilisation, evaluation, coaching)

Elvárások:

- at least 1 year of experience in a team leader position (SSC/BSC background) is a MUST!
- fluent English language knowledge (C1) required, French is an advantage
- university or college degree
- result and customer oriented personality
- strong decision making and problem solving skills
- proactive, innovative and flexible to manage people in a dynamic, changing environment
- experience in team and people management is an advantage
- customer orientation


Amit kínálunk:

- outstanding salary and benefits package
- dynamic teamwork in multinational environment
- stable multinational background and rapidly growing organization
- modern work environment and IT infrastructure
- trainings and development opportunities

Jelentkezés:
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