Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Team Leader (Customer Service) -INTS/9/42


  • A hirdetés 283 napja lejárt

 Team Leader (Customer Service)

 

Ref: INTS/9/42 

Main Task  

Team leader for a customer service team which help customers make online purchases, process sales orders over telephone and chat, answer product enquiries, handle returns, and refund requests.

 

Duties and Responsibilities

  • Lead the members of the team in delivery of the service
  • Ensure the service meets Service Levels and KPIs
  • Participate in Service Review meetings
  • Monitor incoming channels including phone, email and chat
  • Monitor live team performance
  • Identify and resolve service issues
  • Handle customer escalation or complaints
  • Escalate appropriately to the Head of Service Delivery
  • Hold regular team meetings
  • Review service performance reports produced by the Service Management Office
  • Report on service and agent performance
  • Participate in the Quality Assurance program
  • Provide agent coaching and development
  • Manage the shift pattern and work schedule
  • Maintain records in the personnel system
  • Perform personnel management tasks such as scheduling holiday, recording and managing absence, and conducting return to work interviews etc.

 

Skills / Attributes Required

  • Exceptional customer service and people skills
  • Experience of leading a team
  • Experience of service delivery management
  • Excellent written and verbal communication skills
  • Experience in consumer/sales environments
  • Good knowledge of the Microsoft Office tools (Outlook, Excel), Social Media and the Internet

 

Languages Required

  • English (Advanced) plus one of the following languages on advanced level German or French
Helyek Debrecen
Kategória IT / Informatika
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Egyéb hasonló állások Önnek
Marketing Configuration Product Analyst

NI Hungary Kft.

Position Overview and ResponsibilitiesPositio...
Borsod-Abaúj-Zemplén, Hajdú-Bihar, Heves, Já...


Dutch speaker customer service agent

HSA Kft.

Our partner  is looking for candidates for the ...
Budapest, Hajdú-Bihar


Customer Service Advisor - UK

EUWORK Kft.

Nemzetközileg elismert, szépség,- és egészségme...
Budapest, Baranya, Békés, Nógrád, Tolna, Som...