Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Responsible to provide all levels of operational support tasks including strategic planning that fall within (and not confined to) the areas of Information Technology related infrastructure, tools and processes.
Manage complex operational issues, including strategic planning of new IT related infrastructure, tools and processes, working towards standardization, directly decreasing operational requirements thus increasing the effectiveness of the current workforce.
Provide primary technical advice and support to operations team on incident/change/problem/request implementation to ensure impact assessment is accurate and to ensure service landscape availability is in accordance to relevant SLA.
Facilitate in managing projects or task forces involving cross-functional teams to design or improve services or processes, resolve chronic problems or to conduct research on new equipment and technologies.
Ensure the performance and quality of services delivered to customers meet the requirements of the contracted service levels through ITIL standards ensuring audit criteria are met.
Degree in Information Technology/Computer Science or equivalent.
Minimum 3 – 5 years of Wintel experience.
Possess Microsoft Information Technology Professional (MCITP) (Server or Enterprise) / Microsoft Certified Engineer (MCSE).
Experienced in overall server operations (including user administration, security, networking, backup and performance monitoring).
Knowledge of TCP/IP inter-networking, Firewalls, and Security based technologies.
knowledge of virtualization based technologies, such as VMWare.
Knowledge of Microsoft “scripting based” technologies such as Perl, Java, C# etc and development tools.
Knowledge of Microsoft “Middleware” based components, such as .net, Biztalk, CITRIX etc.
Knowledge of “directory naming” technologies (Active Directory (AD), LDAP etc).
Knowledge of system performance tuning and Capacity Management.
Knowledge of the implementation and administration of monitoring tools, and how the