Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Provide primary technical leadership to technical resources and customers to reach operation prudent and readiness. This is to ensure service objectives and KPIs are met.
To facilitate as primary technical assessor of E2E service transition, transformation and improvement of current and new services that is introduced to DPOT operation. This is to ensure smooth transition of service into operation within project time scope.
Primary technical resource for operation tools and automation engineering to lower manual intervention in daily operation tasks
To lead teams of technical support analysts and leaders, having responsibility for their operational effectiveness and performance in line with contracted SLA to avoid contractual penalties.
Ensure consistent and effective processes are in place, ensuring the smooth day-to-day operation of the service. This is to ensure consistent delivery of service in accordance to service description
Plan, schedule, and coordinate activities related to service development to ensure constant improvement in operations
Consult and mentor technical resources concerning methods, procedures, and standards to be used during operation to promote job enrichment within team and to maintain technical quality in the team.
To ensure the interfaces and relationships with other GDU OSS Team and provide guidance to team members on the technical and administrative processes involved, ensuring conformance at times to ensure alignment of service description.
Provide system or technical development expertise to the technical resource team to provide as technical escalation point for operations team.
Primary co-ordinator of activities within the team to ensure a high level of technical and business issue resolution is being achieved thus promoting high customer satisfaction
Analyse and advice the Head Of Department on the team performance through agreed Performance measures to ensure DPOT Engineers operates within target achievement.
Ensure the performance and quality of service being delivered to customers is meeting requirements and agreed service levels through ITIL standards to ensure meeting all audit criteria.
Ensure service provided meets requirements of SLA, including agreed parameters around quality, cost, availability/reliability to ensure delivery within designated key measures, CSL and service description.
Facilitate in managing of projects with cross-functional teams to design