Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Provides reports to meet SBO Key Performance Indicators (SLA\CSL\KM) and day-to-day operations requirements at the right time for the right audiences.
Ability to do data analysis to generate trends and recommend actions.
Simplify reports to remove labor.
Establish meaningful action to support back to green plan for SBO Operations team.
Perform all duties of data management in Storage Information System to ensure data quality.
Require independence to speak up when things are going wrong, eye for details that others might overlook and good ability to handle confrontation constructively.
To ensure all reports are using a standard format in order to meet internal and external stakeholder expectations and successful Critical Performance Indicators (CPI) and Key Performance Indicator (KPI) delivery.
Understand whole SBO processes and concepts to provide quality reports in the aspect of completeness and correctness.
Maintain technical skill from a “holistic” perspective.
Maintain a strong inter-personal network from an inter-team and customer perspective.
Require independence to speak up when things are going wrong, eye for details that others might overlook and good ability to handle confrontation constructively
Bachelor degree in related IT field
Bachelor in IT or Computer Science.
Required Technical Skills
General knowledge and experience in IT Operation Environments, storage and backup technologies is advantage.
Excel advanced techniques i.e Pivot Tables, MS Query, Lookup commands.
Can import and Graph data in many ways.
PERL script knowledge.
Required Behavioural Skills
Statistical analysis experience with analytical mind
Individual must be self learner and good solution provider
Individual is expected to collaborate with other team members in the local teams and global teams, as well as coordinate work effectively with vendors.
Excellent communications, organizational and time management skills