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System Administrator (2nd Level support) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.29.
Hirdetés azonosító: 1023972

IT SERVICES FEJLÉC
FELADAT

- Ensures the daily operation of given operation systems
- Monitors the systems and in case of detecting a defect generates a ticket
- Processes the incoming tickets
- Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
- Forwards the more complex problems to the next level of support
- Observes the expected service levels included in the contract

PROFIL

- University / College degree in IT field or relevant work experience
- Advanced level German and intermediate English knowledge
- 1-2 years experience in 1st or 2nd level support
- Strong user level MS Office knowledge
- ITIL knowledge is an advantage
- BMC Remedy knowledge is an advantage (ARS)

Kategória
IT / Informatika
Régió
Budapest
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