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Swedish or Danish speaking Animal Healthcare - Customer Response Executive (HÉ - 7284)

  • A hirdetés 62 napja lejárt

A munkáltatóról / About the company

We are looking for an Animal Healthcare - Customer Response Executive for our partner's new Animal Healthcare department.

Pozíció részletezése / Position overview


• Receive inbound calls from current and potential customers, Veterinarians.
• Place outbound follow-up calls to current leads
• Answer questions about the product details, the company, and issues with account for the customers
• Works at our Call Center answering customer inquiries.
• Assists the Call Center Manager in training other call center agents
• Confirmation of the accuracy of VedDRA coding of reported adverse events, concomitant drugs (suspect; concomitant; historic; International Non-proprietary Name) and concurrent diseases following BAH's global coding rules.
• Forwarding cases to Quality check
• Assessment of AE reports (primary cases and follow-ups) for seriousness, global expectedness and causality of all serious and non-serious adverse events in animals (including withdrawal period issues, environmental AEs, suspected lack of expected efficacy and suspected transmission of infectious agents)


• Bachelor in Veterinary science / Bachelor of Science preferred
• Fluency in English and Swedish or Danish
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills


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