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Who is Geomant:

Geomant has a strong foundation in CTI and provides specialised services including Solutions Architecture, Systems Integration, Consultancy and a full range of Professional Services for resellers and customers of Contact Centres and Unified Communication technologies. Geomant is one of the largest independent providers of professional services to Avaya partners worldwide.
Geomant develops application products, custom solutions and delivers complex projects in the Unified Communications technology space.


  • End-to-end ownership of our customers’ trouble tickets and consultancy requests
  • Providing status updates to our customers for each open trouble ticket on a continous basis
  • Perform preliminary triage and sanity-check on all new issue reports
  • Prioritize all new issue reports and assign the best possible engineering resource for the severity
  • Making sure the system documentations are always updated by the engineering departments
  • Preparation of monthly summary for each customer
  • Deployment of maintenance and acceptance documents
  • Intimate and uptodate knowledge of the Support Agreements for each of our customers

Required Experience and Skills:

  • Strong active intermediate English verbal and writing skills are absolutely essential
  • IT or engineering degree
  • Responsibility, customer-oriented attitude
  • High stress tolerance
  • Flexibility in work time—customer issues don’t always honour business hours
  • Excellent oral and written communication skills
  • Constructive, self sufficient thinking

We offer:

  • Young and highly qualified teams where friendships bond fast and strong
  • Exceptional development opportunities for your professional career
  • Nice office location at the moment

Office address:

Budapest XII district

How to apply:

If you would like to apply, please send your English and Hungarian CV and your salary expectation to the email address below.

Helyek Pest
Kategória IT / Informatika
Mérnök / Műszaki
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
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