Our client is the world's leading company in water, hygiene and energy technologies and services. They create value for industrial and institutional customers by developing and implementing innovative, differentiated solutions that are financially, technically and environmentally sustainable. Their Budapest based Shared Services Centre is currently looking for a Supply Chain Team Leader with excellent people management skills and experience in logistic processes.
- Being responsible for the order management or delivery management team - People and team management: - Manage team workload - Take active part in the hiring processes - Supervise and functionally manage daily team performance - Setting development goals for the individuals - Conduct quarterly performance reviews - Organise regular team communications and meetings - Take active part in mentoring the team members - Manage training employees - Achieve the team’s service goals
- Implement projects to achieve improved efficiencies and operating effectiveness - Act as first line escalation for issues arising, proactively managing customer expectations. - Managing customer complaints, through the complaint management procedure in a timely manner. - Demonstrate leadership qualities on a daily basis to support what is best for the team and the department.
- At least 1 year experience as Team Leader in the SSC/BSC sector is a MUST - Excellent English skills - Deep understanding of customer service and logistic processes (order management or delivery management - Excellent people management skills - Outstanding time management skills - Ability to liaise with staff in all parts of the organisation and at all levels. - To be able to improve working efficiency through good working relationships and to extract the best from others. - Effective written and oral communication. Ability to voice disagreement without creating conflict. - Displaying professionalism - Knowledge of SAP
- Challenging international environment - Being part of a stable and growing company - Competitive compensation package - Long term career opportunities within the company
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