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Supervisor - City Of London - London, City, EC2M 7LA

Position: Supervisor

Reports to: Restaurant General Manager

Qualifications/ Experience:

The individual will have held a Supervisory role in a similar business of high volume. Having or the willing to learn of a sound commercial knowledge of the hospitality industry is a must. To hold the ability to gain a personal alcohol license if so required.

Role Objectives:

To assist the General Manager in developing and growing the restaurant business through the provision of excellent product, ambience and through the development of a customer service orientated team. To deputise in the absence of the General Manager and ensuring that all the following areas are maintained.

Principle Duties/ Responsibilities: To assist the General Manager in all the following responsibilities:


- Implement cost effective recruitment solutions that build customer focused and dedicated teams to meet the business needs.
- Carry out appraisals and implement supportive action plans that develop individuals and improve business performance.
- Train, coach, mentor and motivate teams via monthly team meetings and via the company's dedicated training programme 'Academie de Desarrollo'.
- Attend Area Meetings and feed back any relevant information to the management team and team members immediately and via monthly team meetings.
- Manage and resolve team member performance issues through the performance management process (including probationary reviews).
- Ensuring that all team members and management training is maintained up to date with the provision of our e-learning system and all H&S compliancy training is completed prior to practical training as outlined.
- Ensure the General/Deputy Manager is notified of any performance issues immediately, e.g. lateness, discrepancies, incidents and take action, as appropriate.
- Must be available to work daytimes, evening & weekends on a rota basis

Sales & Marketing:

- Develop, implement and drive promotional activity in line with business requirements.
- Monitor competitor activity in order to ensure promotional activity remains competitive.
- Maximise all sales opportunities to deliver the best possible sales performance.
- Drive a current and active sales plan.
- Develop and grow database through networking.


- Manage the profitability of the business, controlling all associated costs.
- Achieve and control food and drink margins.
- Compliancy with cash and stock policy procedures to meet audit requirements.
- Ensure all the team personally recommends products to increase profit.

Service Quality:

- Ensure that the highest possible levels of customer service and standards are delivered by all management and team members, at all times.
- Effective delivery of our successful HOLA customer service programme.
- Hold pre-session briefings as appropriate.


- Compliance with all Company policies and procedures.
- Ensure all relevant legislation requirements are met, e.g. health and safety (including risk assessments), food hygiene, employment and licensing legislation.
- Compliance with premises license requirements.
- Report all accidents/incidents through the correct procedure.

To apply for this role you must include your CV and a covering letter stating your suitability for the role.
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Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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