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Sports Manager - Lancashire, Manchester, M21 0

To oversee the management and delivery of SIS' sport data services.

Develop and maintain healthy and effective relationships with both customers and stakeholders who supply and receive our sports data services ensuring integrity and quality at all times.

The role will be based at MCUK but there will be a requirement to travel between SIS offices.

Reporting Lines and Key Relationships

The role reports to the InfoCentre Manager MCUK.

The role has line management responsibility for:

  • Sport Supervisor
  • CSI Operators

Key Responsibilities

In line with the SIS Values, the main responsibilities of the Sports Manager are set out below.


  • Effective management of sports data operation including collection, monitoring, validation and delivery for all existing sports data (excluding horses/greyhounds) and those that come on board in the future.
  • Ensure effective internal staffing of the InfoCentre to meet service demands.
  • Responsible for maintaining a healthy and successful relationship with third party suppliers.
  • Create and enforce adequate procedures and policies to ensure supplier KPIs are met and performance is managed in line with contracts.
  • Perform and attend regular service review meetings with associated suppliers/partners.
  • Ensure SIS health & safety policy is enforced throughout the InfoCentre environment.
  • Responsible for the recruitment and training of departmental personnel.
  • Responsible for the recruitment and training of departmental personnel.

Customer Focus


  • Working closely with the InfoCentre Manager in MCUK and Head of Customer Services, ensure data supplied meets the demand of customers' requirements and remains in line with contractual SLAs.
  • Provide robust customer service during live service.
  • Production of customer service review reports in line with contracts.
  • Develop and build effective relationships with both customers and suppliers.
  • Implement and regularly review emergency service provision in the event of an outage in either InfoCentres.


  • Provide leadership to the sports data team in order to ensure delivery of an excellent service in all areas.
  • Direct, advise and assess performance of all direct reports.
  • Communicate effectively to ensure high performance standards are delivered and maintained in line with the SIS core values.
  • Arrange and conduct 1-2-1 meetings and performance reviews with direct reports.
  • Create and maintain product update user manuals and training documents.
  • Deliver training to both internal team and external suppliers where required.
  • Continually review data policies, identify areas for improvement and implement changes where required.
  • Develop a harmonious, effective working environment for colleagues.


  • Regularly review service issues, updating and enforcing procedural changes to improve quality of service.
  • Regularly review technical solutions for data collection; actively contribute to the product team review meetings making recommendations for improvements and assisting with prioritising where required.


  • Monitor the quality of data output ensuring integrity at all times.
  • In line with the above, compile and submit weekly operations reports to Infocentre Manager MCUK and Head of Customer Services.
  • Respect confidential information relating to both client and SIS which this role will be privileged to receive.

This job description is intended to be an indication of the scope of the role. In addition to these functions employees are required to carry out such other duties as may reasonably be required.

Personal Specification

Assessment of Candidate

Minimum education standard

  • Minimum A Level or equivalent
  • Essential - Fluent in Spanish (written and spoken)
  • Desirable - Any other languages


  • Knowledge of sports betting mechanics and trading is desirable
  • Experience in similar role (sports data provision) working with remote data collection suppliers
  • Proven managerial experience within a customer facing department

Technical Skills (Inc. driving level)

  • Demonstrable report writing skills
  • Strong proficiency in MS Office products
  • Sound database management skills


  • Enthusiastic team player with the initiative and resolve to motivate and lead a multi skilled team
  • Highly self-motivated
  • Creative thinker - keen to refine systems and processes when required
  • Ability to work well under pressure
  • Excellent communication and interpersonal skills
  • Excellent trouble shooter capable of using initiative to resolve problems
  • High level of professionalism
  • Flexible
  • Ability to apply both a logical and methodical approach to all situations
  • Excellent planning and organisational skills
  • Strong customer service skills
  • Ability to appreciate the involvement and contribution of other departments/individuals required to deliver a comprehensive service to customers
  • Presentation skills
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Munkavégzés helye Lancashire
Kategória Külföldi munka
Régió Külföld
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