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SPANISH SPEAKING SERVICE DESK ANALYST (ref.: IT/ES/SDA)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.06.12.
Jelentkezési határidő: 2014.07.12.
Hirdetés azonosító: 822335
lejárt


SPANISH SPEAKING SERVICE DESK ANALYST
(ref.: IT/ES/SDA)


Tasks

  • To receive and accurately log customer (both internal to Avis and also external business partners and IT suppliers) call details onto the Call Management System via email or Telephone, ensuring that calls are effectively allocated to the relevant Resolver Group.
  • To provide a “First Time Fix“ resolution for Incidents / Requests wherever appropriate and continue to increase the scope of the Service Desk to perform this function wherever possible.
  • To resolve Incidents / Requests remotely wherever possible.
  • Update customers on Incident / Request progression as and when required
  • Monitor outstanding call queues, ensuring that all incidents are fully updated at all times and take appropriate action where necessary.
  • To escalate incidents where progress is not satisfactory / where SLA will not be achieved.
  • Provide Out of Hours cover or support on a rota basis if required to do so.

Requirements

  • Must be able to work long hours and be able to provide out of hours cover and weekend cover as required
  • Proven Customer Service or Service Desk experience
  • Excellent spoken and written communication skills in Spanish and English
  • Excellent keyboard skills
  • Excellent Customer Service skills
  • Thorough and logical approach
  • Ability to work in a team and to support team members
  • Ability to work under pressure
  • A working knowledge of the ITIL Service Management framework is an advantage

Our Offer

  • State of the art working environment – Office of the Year Award 2013
  • High-energy and values-driven organization
  • Multicultural environment
  • Professional trainings

If you are interested in this position please submit your application by uploading your CV via our Career Site by clicking the following link.

 


 
Kategória
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió
Budapest
Pest
 
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