Spanish Speaking IT Helpdesk Agent

  • Handle and document all incoming emails and phone calls within the contractually agreed timeframes
  • Provide technical assistance to users via phone or email
  • Follow up on existing tickets and escalate unresolved cases to relevant support teams
  • Manage personal and team backlog
  • Learn and implement new technologies, tools, processes and policies
  • Document new technical solutions in knowledge base
  • Document and share best practices and with other colleagues
  • High level of technical problem resolution
  • Fluent Spanish language knowledge and strong English
  • Experience in similar field (Service Desk, IT Support, Customer Support, Call Centre) is advantage
  • Excellent learning skills and high level of flexibility
  • Excellent knowledge of Windows XP, Microsoft Office and Internet Explorer
  • Excellent phone etiquettes and customer service skills
  • Good analytical skills
We offer:
  • Competitive salary and benefits package
  • Continuous training and development opportunities
  • Modern office environment in downtown Budapest
Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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