www.cvonline.hu

Spanish Speaking Customer Service Team Leader

Régió: Szabolcs-Szatmár-Bereg

Randstad Hungary Kft.

Hozzáadva: 2017.10.31.
Jelentkezési határidő: 2017.11.25.
Spanish Speaking Customer Service Team Leader

Our partner is a multinational company looking for a new member to join as Customer Service Team Leader

Pozíció leírása / Job description

Our partner is a multinational company looking for a new member to join as Customer Service Team Leader
- Lead a team of Customer Service Representatives
- Deliver Customer Service and Order to Cash processes by managing workflow, ensuring adequate holiday training & sickness cover
- Develop the skills, competencies and knowledge of Customer Service team members
- Organise monthly team meetings with direct reports
- Provide first level escalation for any issues raised by the team
- Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements
- Build good relationship with other teams

Elvárások / Requirements

- Fluent English AND Spanish knowledge (Business level)
- At least 2-3 years in Customer facing role as a team member and 1 year as a team leader
- High Level of IT proficiency in Microsoft packages
- Multinational or SSC background
- Ability to coach colleagues
- Strong people manager
- Independent and driven personality

Amit kínálunk / Offer

- Competitive compensation package
- Positive, supportive corporate culture
- Personal and Professional development

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090
www.randstad.hu

 
Randstad Hungária Kft. logó
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió Szabolcs-Szatmár-Bereg
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő -
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