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www.cvonline.hu

Spanish Speaking Customer Service Manager


  • A hirdetés 1056 napja lejárt
For our multinational client we are looking for a
Spanish Speaking Customer Service Manager


Location:
Budapest

Responsibilities:

  • Strategic management of the team of customer service junior managers, team leaders and agents (approx. 70-80 ppl)
  • Develop and maintain internal and external relationships regarding specific business issues
  • Ensure that all processes and teams are compliant with the policies and accreditations
  • Ensure all client effecting activities are of the highest quality
  • Collaborate with Sales and Finance teams to ensure an efficient end to end service for the customer
  • Conduct continuous reviews and take actions to improve individual, team, and CSC performance
  • Analyse performance reports and implement operational improvement initiatives
  • Lead, motivate and develop team competencies
  • Hire, train, and manage team performance

Requirements:

  • University or college degree
  • At least 5 years experience working in a customer service centre environment
  • Strong people management skills
  • Excellent change and project management
  • High level of IT proficiency in Microsoft packages
  • Fluency in English and Spanish
  • willingness to travel

We offer:

  • Competitive salary and extra benefits
  • Young and dynamic work environment
  • Good career opportunity, advance to top management
Helyek Budapest
Kategória -
Minimális tapasztalat Több mint 5 év
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