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www.cvonline.hu

Spanish Customer Support Analyst


  • A hirdetés 872 napja lejárt

If you are enthusiastic to work in an international environment and would like to use your language skills, please do not hesitate to apply for this opportunity.

 

 

Job Summary:

Our multinational client has a growing office in Debrecen and they would like to grow their business. The analyst would be responsible for the day provision of the Services.  This includes ensuring that a continually high level of service is provided to the customers as set out in agreements with customers, in the languages described in this document. 

 

 

Key Responsibilities:

  • Provide telephone and email support to users (in their chosen language)
  • Ensure ownership of issues as per the SLA
  • Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
  • Upload data into CRM system when required
  • Comply with handover and escalation processes
  • Perform account administration activities (e.g. passwords resets)
  • Escalate appropriately to second line engineers and request updates until resolution is provided
  • Comply with quality control program

 

Requirements:

  • Fluent in written and verbal English and Spanish
  • Advantage if also fluent in one or more of the following languages: French, German, Italian, Polish, Mandarin, Russian
  • One year Support/Helpdesk experience in English speaking environment would be preferred
  • Strong and confident communicator
  • Excellent telephone manner
  • Ability to write clear and concise email responses
  • Customer focused and excellent customer care skills
  • Competent user of Microsoft Office applications
  • Excellent problem solving skills
  • Good attention to detail
  • Proactive attitude

 

LOCATION: Debrecen

Working Hours: depends on the language skills

 

Apply directly to Dóra Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role or other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

Helyek Debrecen
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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