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Spanish Customer Service Team Leader

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2013.04.10.
Jelentkezési határidő: 2014.05.29.
Hirdetés azonosító: 524498
lejárt

 

 
 
Spanish Customer Service Team Leader
Spanish Customer Service Team Leader

A customer service team leader position is now open at an expanding multinational company’s Shared Service Centre in Budapest.  The team leader will be responsible for monitoring and tracking the team’s performance and ensuring the high-quality work of the team members. Our partner seeks for enthusiastic people, who are familiar with working in multicultural environment and opened for new challenges. The company offers competitive salary and professional trainings for further development also.  

 Job role, responsibilities

 - Monitoring the team performance and set goals
 - Introducing daily performance driven culture
 - Improving productivity
 - Supporting and motivating team members
 - Maintaining good relationship with the partner countries
 - Handling complex customer complaints

Requirements

 - 1-2 years of people management experience (from SSC environment)
 - Performance management experience
 - Professional working proficiency in English AND Spanish
 - Excellent communication, organization skills
 - Service attitude, customer focus
 - Ambitious personality
 - B2B segment experience is preferred, but not required

If you think you might be an ideal candidate for this job role, please submit your English CV via our portal!
Munkavégzés helye: Budapest
 

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