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Spanish Cash Collection (Team Leader)


  • A hirdetés 1060 napja lejárt

Cash Collection

Team Leader

with Spanish

 


 

AR Cash Collection Team Leader is in charge of managing the daily operational activities of the respective Team members, securing that all activities are performed on time and in good quality with our client.

AR Cash Collection Team Leader is also to ensure a proper day to day customer communication being the first point of contact for client for any operational questions or escalations.

 

Function

Operations Management
• Manage the proper distribution of workload within the Team
• Promote pro-active approach within the Team and strive for resolutions
• Cooperate with all stakeholders such as AR Tower Leader
• Establish and maintain a proper backup system within Team

People Management
• Participate to hiring process and conduct technical interviews
• Provide regular feedback to Team members
• Suggest and plan personal improvement opportunities as and when required
• Make sure that all Team members receive necessary training
• Manage Team availability in terms of holiday planning
• Make sure TCS goal setting and evaluation cycle is kept

Reporting
• Ensure adherence to all SLA KPI-s
• Conduct root cause analysis for any SLA miss
• Provide all necessary details to PM in case of SLA miss
• Initiate and/ or suggest process improvements as and when appropriate
• Actively cooperate with AR Tower Lead on improvement and harmonization initiatives
• Comply to TCS internal reporting

Customer connect
• Act as a first point of contact for customer for questions and escalations
• Participate to the regular reviews with customer and
• Provide appropriate details on the achieved results

 

Requirements

• People management skills and experience is preferred

• We are looking for senior team members with TL ambitions, as well

At least 2 years experience in Cash Collection

• University or college degree, preferably in Finance/Accounting

• Fluent English and Spanish is required

• Experience in AR is preferred

 

Offer

• A colorful and dynamic work environment with a great diversity of people, cultures and business areas
• An open culture that improves the quality of life
• Learning and sharing that helps you to progress both professionally and personally 

Apply directly to Lili Dallos, Recruitment Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 541

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

 

Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

Link megjelenítése

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