Our multinational partner is looking for a Client Operations Specialist in Budapest. The Client Operations Specialist team is part of the company's specific Operations Centre, the EMEA platform for centrally services contracts and other click based businesses. The Operations Centre is a customer facing organization focused on EMEA’s small to mid-size accounts, including international EMEA based subsidiaries of corporate accounts and 3rd party partners.
- Manage all aspects of the day-to-day operations such as install base accuracy, orders, change management, issue resolution, reconciliation analysis, consumables management, normal business activities
- Maintain an active client communication via e-mail or phone
- Monitor and report on services and maintenance performance metrics to fulfill SLA requirements. Responsible to ensure the highest level of services.
- Assurance compliance with companies HR, procurement, legal, financial, ethics, and government related policies, strategies and processes
- Work together with partners as required to support client contractual requirements
- Comply with the company’s standard customer operations processes
- Provide customer reports and consistently represent the company
- BA degree (preferably in Business, Economics)
- Fluent in English and Spanish and Portuguese
- 2-4 years experience in operations or services delivery role, accountable for customer satisfaction and service level attainment
- Experience in direct interaction with business customers
- Experience handling multiple issues at once, general issue resolution, proposal discussions, general service delivery issues
- Experience applying business management and contracts knowledge
- Strong analytical and procedural background with demonstrated ability of problem solving
- Experience in process analysis
- Excellent skills in MS Office
Apply directly to Reka Nagy, Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
E-mail: E-mail cím megjelenítése
Web page: Link megjelenítése
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