Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Call Center:
SOCIAL MEDIA DATA ANALYST
Social media data analysts analyze community-provided data using available data from social media sources, provides summary, trend and key insights reporting to client:
- Use available data from social media sources to analyze process, product and associated activity
- Provide feedback and reports to client around product feature, impacting events and experiences, highlighting opportunities for improvement
- Identify trends and developments in the community that are affecting members and outcomes, and communicate to all stakeholders
- Participate on client product/technical calls and calibration sessions
- Proactively monitor effectiveness of processes and contents in the community
- High level knowledge on Forums and online communities
- High level knowledge on Internet and online applications and services
- High level knowledge on MS Office programs
- High quality written and verbal communication skills
- Very strong comprehension skills and thorough attention to details
- Ability to communicate and customize communication style with people from varying job roles and responsibilities
- Minimum Intermediate level of English language knowledge
We offer you:
- Career opportunity
- Friendly, multicultural work environment
If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.