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SLOVENIAN AND CROATIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE


  • Frissítve 16 napja

Sykes Central Europe

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa. To learn more, visit us at www.sykes.com. Sykes is present in Hungary since 1999, providing customer support in 16 different languages. Winner of the 2001 “Best Employer in Hungary” competition is looking for the following professional to join our Budapest Call Center:

SLOVENIAN AND CROATIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.

Tasks:

  • Receiving and handling incoming phone calls and e-mails
  • Providing information and answering queries about the product
  • Giving support to customers in general related questions
  • Giving guidance and solving problems
  • Providing a positive experience for customers
  • Being proactive in identifying deeper drivers of customer needs
  • Ensuring all suppport calls and emails are answered, resolved and logged appropriately
  • Prioritising work load and meet contractual deadlines

Requirements:

  • Fluent SLOVENIAN and CROATIAN language knowledge
  • Conversational English language knowledge
  • Advanced level knowledge of MS Office applications
  • Good communication skills
  • Have a strong customer service focus
  • Excellent problem solving skills
  • Experience in administration
  • Good organizational skills
  • Ability to prioritize workloads
  • Understands the importance of meeting deadlines
  • Be a team player
  • Ability to work within a changing enviroment
  • Excellent monotony tolerance

We offer you:

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Relocation package
  • Help to arrange work related documents
  • Paid training
  • Production bonus based on your productivity
  • Career opportunity
  • Office located in the city center
  • In-House doctor
  • Casual dress code
  • Various company and team builing activities, events, parties

If you want to join a team of committed professionals please send your CV to the following e-mail address.

Munkavégzés helye Budapest
Kategória Asszisztencia / Adminisztráció, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Kevesebb mint 1 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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