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Shift Operations Manager - Walsall - West Midlands

Say hello to big brands & bigger career opportunities.

TJX Europe is a growth vehicle for the TJX Companies, Inc. - the world's leading off-price fashion and home ware retailer with sales of nearly $26 billion*, more than 3,000 stores in six countries and approximately 179,000 Associates (TJX Europe includes TK Maxx in UK&Ireland;, Germany and Poland and HomeSense).

Job Summary

Responsible for ensuring the site achieves daily production targets through the effective management of First Line Managers and accountable for maintaining best standards practices and promoting supportive working atmosphere.

With extensive career options, TJX Europe is one of the most successful and exciting retailers thanks to our business model of no-frills stores with opportunistic buying. So our savvy shoppers get top fashion & home ware brands for up to 60% less.

Key Responsibilities

• Ensure the site achieves daily production targets through effective management of First Line Managers.
• Manage, develop, appraise and support First Line Managers
• Accountable and overall responsibility for own department(s)
• Create and deliver department business plan
• Ensure adherence to Standard Operating Procedures
• Delivery of Service Level Agreements (SLA's)
• Delivery and maintain expected standards within all audits
• Define recruitment, training and succession needs to meet the business plan
• Identify shrink risks and resolve in partner with Loss Prevention (LP)
• Contribute to, plan and execute the day to day operational strategy.
• Partner with Process Improvement and Quality Department to identify opportunities and implement initiatives for continuous improvements in methodology, quality, consistency and effectiveness
• Accountable for all departments as duty manager ensuring the business plan is executed to achieve site targets, being point of contact and decision maker for resolution of all operational issues, identify and resolve production risks.
• Ensure housekeeping standards, safe systems of work are met and maintained in line with Health & Safety at Work Regulations and local standards and act in line with Company Health & Safety Policy.
• Create and promote supportive working atmosphere

Key Skills, Knowledge & Experience

• Managerial experience within a similar size manufacturing, processing or distribution environment
• Proven working knowledge of Health & Safety and legal requirements within a distribution or processing environment
• Ability to interpret data and effectively apply outcome to the needs of the business
• Knowledge of team dynamics and the effects of a positive working environment
• Demonstrate the ability to coach, lead and motivate large teams to deliver results.
• Experience of working within set budgetary and performance targeted workplace
• Able to clearly communicate at all levels (direct and indirect reports) delegating to the appropriate level
• Adaptable and self aware
• Ability to make decisions based on evaluation of risks, impact of decision on all departments and knowledge of 'off price' retailing
• Ability to influence peers and senior managers

Core Behaviours

Acts with integrity

• Always does what is best for the company
• Is widely respected and trusted
• Addresses difficult issues
• Admits and learns from own mistakes
• Responds to issues in a timely manner.
• Escalates appropriately

Leads with Vision

• Supports company change initiatives.
• Enthuses others about future possibilities
• Can see and describe the big picture and translate this into tangible goals
• Leads courageously
• Influences others
• Seeks out new challenges

Delivers Results

• Displays a sense of urgency.
• Mobilises people to take action
• Is comfortable acting with a minimum of planning
• Resilient.
• Is energised by tough challenges
• Focuses on important information without getting bogged down in the detail.
• Seizes opportunities
• Drives continuous improvement changes

Knows the Business

• Understands own role and its impact on others
• Analyses available data to maximise resources
• Upholds the company culture
• Understands customer needs.
• Focuses team on delivering these needs to the required standards
• Has broad retail knowledge and perspective

Builds Effective Teams

• Rewards team as well as individual success
• Always considers the impact of team's actions on others
• Builds teams that set and achieve high goals
• Creates a strong feeling of belonging and pride in the team
• Encourages team participation by drawing out diverse views

Listens and Communicates

• Can accurately restate others opinions even when they disagree
• Is comfortable discussing difficult issues.
• Skilled at asking probing questions
• Adapts communication style to the needs of the different audiences
• Solicits others' input into plans and decisions
• Seeks and welcomes feedback on own performance

Thinks Strategically

• Thinks long term.
• Anticipates trends and their consequences for their business area
• Analyses and assimilates new information quickly
• Has a quick and agile mind
• Makes sound, timely decisions
• Anticipates problems and creates contingency plans.

Develops Others

• Accurately assesses strengths and development needs.
• Consistently demonstrates a flexible leadership style
• Spends time with people discussing their development.
• Builds succession capability
• Is equally skilled at stretching strong performers and supporting those in need of development
• Tackles performance issues constructively and fairly
• Actively pursues own self development

We are proud that we can offer progressive career possibilities, competitive salaries and exciting opportunities. We are committed to support your goals so you can help us achieve ours.

If you would like to be a part of something very unique then please apply today.

* Fiscal year ending February 2, 2013

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Munkavégzés helye West Midlands
Kategória Külföldi munka
Régió Külföld
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