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Service Technician - Gloucestershire, Gloucester, GL1 1

What we're looking for

As a Motor Vehicle Technician you'll spend most of your time in our workshop maintaining vehicles to the high standards set out in our Health and Safety policy. It involves carrying out inspections, repairs and services, checking vehicles against VOSA legislation, and handling and storing parts.

You'll also need to make sure all necessary Vehicle Health Checks are completed, that paperwork is accurate and up to date. You will be responsible for ensuring all jobs are completed within agreed timeframes and that a high level of productivity is maintained. Analysis, diagnostics and road testing vehicles are also a critical part of this role. You will deliver an outstanding customer experience.

As a rapidly expanding business we are constantly looking for experienced and talented vehicle technicians to help us achieve outstanding Customer Satisfaction. Ideally you will have Franchise experience; however, manufacturer training will be on-going for the successful candidate. You will possess a relevant formal qualification (City & Guilds / NVQ Level 3) as a minimum requirement for this role. This opportunity is ideal for an individual who is looking to progress their career within a franchised environment and has the desire and ability to deliver outstanding customer satisfaction results and to work to and achieve targets and objectives.

We are looking for individuals who possess the following competencies:

• Following Instructions and Procedures

• Analysing

• Learning and Researching

• Applying Expertise and Technology

• A full, valid UK driving license

Role & Responsibilities

The key responsibilities of this role are as follows:

• Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means Customers would not consider using our competitors.

• Technical Knowledge: To maintain high level of technical knowledge and ensure you are compliant with manufacturer training requirements.

• Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).

• Quality: To uphold Company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.

• Delivering our Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write ups are clear and concise specifying concern, cause and cure (the three C's).

• Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care.

What You Can Expect

If you are successful you can look forward to 23 days holidays with average holiday pay, on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and individual performance-related bonus, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Gloucestershire
Kategória Külföldi munka
Régió Külföld
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