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www.cvonline.hu

Service Support Team Leader (TV-5521)


  • A hirdetés 518 napja lejárt

About the company

Our Client is a prestigious multinational company with worldwide presence, for which we are looking for a Service Support Team Leader to their Budapest- based business services center.

Position overview

Responsibilities:

• To own and develop excellent customer services and deliver excellent customer satisfaction,
• To lead, manage and develop an operational team of team members dealing with standard, bespoke or non-standard product and service orders.
• Reporting to higher management and building a mutually beneficial relationship, 
• To maintain excellent working relationships with all Account Teams,
• To attend review meetings with Customers, Project Managers and Account Team Managers, 
• To be responsible for resource planning and capability matching within their team,
• To be overall responsible for team performance and drive to succeed,
• To meet all people management related targets,
• To support and take part in the wider service operations within the unit,
• To pro-actively support and take part in transformation and improvements.

Requirements:

• Bachelor or Master degree in Business Management or equivalent
• Fluent in Business English, other European language is an advantage
• Strong level of people management skills
• 2-3 years experience in Customer Request Management 
• At least 1 year experience in People Management
• Customer management skills
• Ability to report to higher management and represent the unit
• Outstanding communication skills
• Drive for Performance
• People skills
• Passion for service excellence


Location: Budapest, Hungary.

If you are interested in the position above, please send your CV in MS Word format to Tóth Viktória E-mail cím megjelenítése. Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
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